Terms and Conditions

1. Parties

These Terms and Conditions apply between ASSERTQA doo Beograd(registered in Serbia, Reg. No. 21385824, PIB 110780103, hereinafter "AssertQA", "we", "us") and any individual or legal entity ("Client", "you") that accesses our website at assertqa.com or engages AssertQA for professional services.

2. Services

AssertQA provides B2B software quality assurance and testing services, including but not limited to:

• Test automation consulting and implementation
• Manual and exploratory testing
• API and performance testing
• QA process auditing and improvement
• QA team training and mentoring

The specific scope, deliverables, timelines, and pricing for any engagement are defined in a separate Statement of Work or service agreement signed by both parties.

3. Client Responsibilities

To enable effective service delivery, the Client agrees to:

• Provide accurate project requirements, documentation, and access to relevant systems and environments
• Designate a responsible point of contact for the engagement
• Provide timely feedback, approvals, and decisions to avoid delays
• Ensure that AssertQA personnel can perform work without unnecessary restrictions
• Comply with all applicable laws in connection with the services received

4. Payment Terms

Fees are specified in the applicable Statement of Work or invoice. Unless otherwise agreed in writing:

• Invoices are due within 30 days of the invoice date
• Late payments accrue interest at 1.5% per month on the outstanding balance
• AssertQA may suspend services after 60 days of non-payment without liability
• All prices are stated exclusive of VAT or other applicable taxes, which are the Client's responsibility
• Payment disputes must be raised in writing within 10 days of invoice receipt

5. Intellectual Property

Each party retains ownership of its pre-existing intellectual property. Unless explicitly agreed otherwise in a Statement of Work:

• Deliverables created specifically for the Client become the Client's property upon receipt of full payment
• AssertQA retains rights to general methodologies, frameworks, tools, and know-how developed in the course of providing services
• Any improvements to AssertQA's proprietary tools or processes remain AssertQA's property

6. Confidentiality

Both parties agree to treat as confidential all non-public information disclosed by the other party in connection with the engagement. Each party will:

• Use confidential information solely for the purpose of the engagement
• Not disclose confidential information to third parties without prior written consent
• Implement reasonable measures to prevent unauthorized access or disclosure
• Promptly notify the other party of any unauthorized disclosure

This obligation survives termination of the engagement for a period of three (3) years.

7. Limitation of Liability

AssertQA's total liability to the Client for any claim arising out of or in connection with the services shall not exceed the total fees paid by the Client for the specific engagement giving rise to the claim in the twelve (12) months preceding the claim.

AssertQA is not liable for indirect, incidental, or consequential damages, loss of revenue, data, or business opportunity, even if advised of the possibility of such damages. Testing services identify defects but do not guarantee defect-free software.

8. Termination

Either party may terminate an ongoing engagement by providing 30 days' written notice. AssertQA may terminate immediately in the event of:

• Material breach by the Client that remains uncured after 10 days' written notice
• Non-payment beyond 60 days from the invoice due date
• Violation of confidentiality obligations

Upon termination, all outstanding invoices for work completed become immediately due and payable. Each party shall return or destroy the other's confidential information within 30 days.

9. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Serbia. Any dispute arising from or in connection with these Terms shall first be subject to good-faith negotiations between the parties. If unresolved within 30 days, disputes shall be referred to the competent court in Belgrade, Serbia.

10. Changes to These Terms

AssertQA may update these Terms from time to time. Material changes will be communicated to active clients with at least 30 days' notice. Continued use of our services after the effective date of changes constitutes acceptance of the updated Terms. The current version is always available at assertqa.com/terms.

Questions?

For questions about these Terms, contact us at office@assertqa.com or by phone at +381 62 926 5082.